How do I Generate Log Files?

If you encounter a problem that is not addressed in our Support documentation, you can send logs to help our engineers debug and troubleshoot issues with the application.

In Connectify Hotspot, click Help and account in the left-hand menu. In the Get help card, next to Generate a log file, click Generate. This will create a document that will help our engineers debug and troubleshoot your problem. Please generate the logs soon after seeing the problem, or provide an estimated time when you last saw the problem.

The Get help card on Help and account, with Generate a log file and its Generate button

Next, choose where you'd like the log file to be saved and then click the Generate button. It will default to saving a zip file on your Desktop.

If Connectify Hotspot's window won't open, you can also run Generate Log File from the Connectify Hotspot 27 folder in the Start menu.

Be sure to attach the entire zip file with your reply and send it to support@connectify.me